Hi James. Thank you for your feedback. If you'd like to discuss options or need help with a return or exchange, please reach out to our Customer Care team directly. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our team is available Mon-Fri, 8am-5pm (PST).
“i prefer the CTX fry pan. The quality of this one is good but it cooks much faster than the previous one and have had to relearn using it. much lower heat (like 2 on the stove dial!) and sometimes things still cook too fast, like eggs.”
“I really wanted to love this pan. I bought two different pans. Pro IQ was great. This one is really awful. Every thing sticks to it. I called customer service and their response was very poor. No help.”
Hi Gail. Thank you for your feedback. Based on what you have shared, we suggest taking a look at our FAQ page. There you will find an article that should help with the issue that you have described. What to do if my pan has started sticking? (https://www.scanpan.com/faq). If you need additional assistance, please contact our Customer Care team by calling 877-772-5467. One of our team members will be happy to assist you.
