“I’ve been a fan of Scanpan frying pans for eight years when I bought my first one by recommendation of Sur la Table cooking class. 10.25” CTX frypan performed flawlessly for about 4 years & then fried eggs started sticking. Customer service said to boil baking soda & water in the pan for several minutes & nonstick quality would return but eggs still wouldn’t slide off. I continued to use the pan for everything but eggs for another 4 years.
Scanpan Black Friday sale offered a better quality Haptiq pan for $80 including free shipping to Hawaii so I finally bought a new pan.
Then I contacted Scanpan warranty department to ask if my CTX pan was eligible for a replacement. They responded within 24 hours, requested a couple additional pictures of my old pan & they authorized the return (at my expense $30 postage) for a replacement pan. Scanpan stands by their warranty!
The new Haptiq pan is a bit heavier than the CTX & the surface is textured not smooth like the CTX. I hope to be a happy Scanpan user for another 8 years or more.”
