“the plan i received had a significant scratch on the nonstick surface. because of Scan Pan poor quality controls i was required to incur shipping charges to return the pan under warranty. in addition i am without a cooking pan for approx a month. i have also not received any status with reguard to when a replacement pan will be delivered.”
Hi Rob. Thank you for your comments. It seems our Customer Care team processed your warranty return as requested. The product's damage was not mentioned during your call with Customer Care on 01/30/2025. Should you have additional questions, please email scanpanwarranty@scanpan.com or you can call (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).
“excellent pan after 1st use. lighter than you think- easy clean., beautifully constructed/designed. love that it is recycled alum. read instructions/ tips on care. i want to take care of this pan! i liked it so much I just ordered the grill set. i bought from them-shipping free & quick & the best price. I think I am hooked! Cookware which is sustainable, not made in China, beautifully designed & functional, non stick & easy to care for.”
“What is not to love about this lovely pan. It’s so functional and beautiful. Stove top or oven right to the table. Love the two handles for movement stability.”
“I bought this pan to use on my new induction cooktop and use it all the time. It is large enough to cook anything and heats very well. Cleanup is easy. I like that there are small steam holes in the lid. The surface has some scratches, which I didn’t expect, but they don’t seem to impact cooking.”
“This is a wonderful pan and I use it all the time. The size is perfect. The surface never sticks and is very easy to clean. The lid fits very well, too.
I would change only one thing. I think the top edge of the pan should be smoother. It’s a little sharp.”
