What activity did you use the product for? General

What weather and temperatures did you experience? zero degrees

Are there any developments we could make? I like the hand warmers but I feel like there should be an option to tuck them away somehow

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? I've bought several items in the past

“Great jacket. Incredibly warm, stylish and versatile. Highly recommended.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback on our Rothera Down Jacket!

Posted 1 week ago

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

“Love the jacket, but was disappointed with color that is listed as black but in reality is a dark blue. This is miss advertisement and the experience is frustrating to receive it and then sending it back, only because description is incorrect.”

Helpful Report

Posted 2 weeks ago

We appreciate you taking the time to give us your feedback and we’re sorry to hear that the colour didn’t meet your expectations. We always strive to provide accurate photos and descriptions of our products, but we know there can still be variations due to lighting, screen settings, or other factors, so we apologise for any disappointment that this may have caused. We appreciate your input regarding the colour, as all feedback helps us improve, and we’ve shared your comments with our Product team. I understand that a pre-paid returns label has been provided. If we can be of any further assistance please contact our Client Services team at info@shackleton.com.

Posted 2 weeks ago

“I love it. so stylish, warm and light”

Helpful Report

Posted 2 months ago

Thank you for the feedback!

Posted 1 month ago

What activity did you use the product for? Every day and hiking

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? Yes

How did you come across Shackleton? Google

“Had the jacket for a few months now and am very happy with it. Great fit and feels nice and light, while giving a sense of quality at the same time.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with the fit of the Rothera Jacket.

Posted 2 months ago

What activity did you use the product for? General use

What weather and temperatures did you experience? 3’c

Are there any developments we could make? None at all

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? yes

How did you come across Shackleton? Advert on the internet

“Honestly, this is the best quality insulated jacket I’ve purchased.”

Helpful Report

Posted 10 months ago

Thank you so much, we're delighted.

Posted 10 months ago

What activity did you use the product for? Hiking

What weather and temperatures did you experience? Too early in the winter period to experience anything to cold.

Are there any developments we could make? no

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? yes

How did you come across Shackleton? Website

“Very well made, and an excellent fit, I'm very pleased with my purchase. I'm 5'10' and 13 stone, medium fits perfect. Love the storm cuffs. Customer services were excellent, with special praise for Sarah who took the time to discuss all the products and gave me stock and delivery info.”

1 Helpful Report

Posted 1 year ago

Thank you for your feedback. Will pass on your comments to Sarah!

Posted 1 year ago

What activity did you use the product for? Winter walks

What weather and temperatures did you experience? Cold, grey damp UK. Down to -5C

Are there any developments we could make? More colours or contrasting trim would make the jacket stand out a bit more

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? yes

How did you come across Shackleton? Recommended on T3

“The Rothera is a very well thought out jacket. The positioning and design of pockets is excellent and the fit is really good as well. When the jacket arrived, it was a bit thinner than I was expecting and I wondered how warm it would be. No need to worry, it’s been plenty warm enough around or just below freezing and the lack of bulk is appreciated. I’m really impressed by what a small company like Shackleton has produced vs the big players. It’s not cheap, but I would say worth it.”

Helpful Report

Posted 1 year ago

We're delighted with your feedback. Thank you!

Posted 1 year ago

What activity did you use the product for? Out and about, walking and watching children's sport.

What weather and temperatures did you experience? To minus 5 recently.

Are there any developments we could make? N/A.

In the event that we would like to discuss these answers with you further, are you happy for a member of the Shackleton team to get in touch? yes

How did you come across Shackleton? Search engine for high quality outerwear.

“Warm yet stylish. Nice cut and fitted and able to be worn under other jackets.”

Helpful Report

Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

Rothera Hooded Down Jacket Black / M Reviews