Hello Elliot,
We appreciate your feedback and sorry to hear cables anchors do not have loops. Please give us a call on 1800-932-9344 and mention your review so that we can better assist you.
Thank you
“The concept is great and works well with most anchors. My review is about a quality issue. Of the 12 to be installed, 3 had te be pulled out because the rod would not pull out from the anchor. That's a 25% failure rate. The aluminum dye-cast anchors opening is too often tapered and the rod gets solidly stuck in, forcing the rod-anchor-cable assembly to be pulled our of the ground at once and then mechanically separated. One of the anchors broke in the process and replaced by ShelterLogic. Two tips: 1) partially fill the removed anchors opening with sand - preventing the rod to reach the bottom of the anchor - and ram them back into the ground, and 2) before using the anchor, ensure the rod fits loosely into the anchor opening, all the way to the bottom.”
Dear Francois,
Thank you so much for taking the time to share your review of our Easy Hook® Anchors. We truly appreciate your feedback and will be using this proactively.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Hello,
We are sorry to hear about your negative experience. We strive to provide a quality product and can assure you that this is not a common occurrence. To place an order for the missing parts, please call our customer service team on 1-800-560-8383. We'll gladly place the order for you and assist you with the assembly.
Thank you for your feedback!
“We kept getting the provided rod stuck in the anchors after driving them in. We ended up using a grinder to taper the end and sprayed WD40, but I wish they just provided a tapered rod or better instructions for this. We got several anchors stuck this way.”
Thank you so much, Ken, for taking a moment to let us know about your experience with our Easy Hook, Anchors. We are sorry for the difficulty you had in getting them to penetrate your laneway. We do recommend drilling a hole when installing these anchors in that circumstance. If you would like to discuss this in more detail, please give us a call at 1-800-932-9344 or start a live chat.
We appreciate your feedback and will be using this proactively.
“Still waiting on my order to be delivered for my garage bug have used these anchors on another project and they work excellent in securing down the garage in the challenging elements.”
“I have used this anchor in two different soils and in a clay/loamy soil it works fine but in a predominately sand soil the drive rod would stick in the swivel and end up pulling the anchor out of the hole. I ended up having to use a pipe wrench to twist the rod and sometimes just ended digging a hole and burying the swivel.”
