“I bought cover in may and due to extreme bad weather didn't open box until month later. Bungees were missing, so I called customer service. They were very nice and helpful and received the bungees in 2 days!”
Glad to hear you are pleased with your purchase! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Customer Service Specialist
We appreciate your feedback. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you would like to discuss this in more detail please feel free to call us at 1-800-932-9344. Thanks for sharing!,Customer Service,Customer Service Specialist
“I have had this canopy over my west parking area for many years. I only wish the material would last more than one year. After over $2000 in cover costs, I will finally be replacing it with a more durable product.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.,Customer Service,DaniL
