Hello,
We are sorry to hear your cover ripped. This product does come with a 1 year warranty from the date of purchase. It sounds like you are within your warranty so we do encourage you file a warranty claim on our website so we can review this further. Below is a link to file the warranty form. If you have any questions, please don't hesitate to call us at 1800-932-9344. Thank you http://www.shelterlogic.com/support/forms/warranty-claim/,Customer Service,DaniL
“We have bought this canopy at least 5 times over the years. We use it to keep our boat covered. It does a great job. Of course it gets weathered after a few years of rain, wind and sun, but that is to be expected! We will continue to purchase this product!!”
“Does not hold up to the high temps in Las Vegas. Had to get a warranty on about 3 covers since owned. Been about 11. Wish they would build a little stronger for the southwest!!!! And I've called them on this. And would pay for a better cover.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
“My tent is up for the entire summer so it sees all kinds of weather. When after 3 years the old canopy top needed replaced I ordered this one. It fits perfectly, is the same grade as the original and installed the same as the original. Love that I can just buy the canopy and not have to buy the entire tent!”
“Cover is thinner than I remember. Used to last at least 3 seasons, now 2,and it leaked for the last half of that time. (I take down in winter). No rips or tears, just leaked through. Missing grommets, not even a hole where it should be. And your color selection is OK , if you like white. Only comes in white. Tan was better.
I still have the original frame work for about 7or 8 years now strong and sturdy, it’s just the cover that seams cheaper.”
Hello,
We are very sorry to see that you are not fully satisfied with your replacement cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. You definitely should not be missing any grommets. Please reach out to us and provide pictures the picture attached to this review, your proof of purchase and your contact information so we can submit a claim and provide a solution. We can be reached at 1-800-932-9344 or send us a message at reviews@shelterlogic.com
Thank you,Customer Service,Debora
“I bought the exact canopy replacement as written on the old canopy’s tag. This is supposed to be 12’x26’—I believe this canopy was made too small. The elastic loops to secure don’t reach and I have had to double them up to make the loop longer.
This cost around $150–I’m disappointed.”
Hello,
We are very sorry to hear about that! We strive to provide a quality product and can assure you that this is not a common occurrence. Please reach out to us and provide pictures the picture attached to this review, your proof of purchase and your contact information so we can submit a claim and provide a solution. We can be reached at 1-800-932-9344 or send us a message at reviews@shelterlogic.com
Thank you,Customer Service,Debora
“I have been using a Shelter Logic canopies for over 10 years. They are extremely good quality and I really like the idea that you can get replacement covers. That saves having to buy a whole new canopy set.”
“We typically have to replace this cover every 16-18 months due to the extreme elements we deal with here in Texas. Especially the Texas HEAT!!! All's good.”
