“This is the second time I have replaced this and they last about a year and a half in the So. FL. sun. You can’t expect any more than that from a poly tarp. Completely satisfied.”
“I bought this months ago and waited till summer to replace the old one...It fit perfect and was delivered on the day they said it would be...Loved the fact that it is waterproof, rain just runs freely off of it..”
“canopy was very easy to install over the framework. Seems to be of good quality construction. However, one of the 24 grommets was dislodged. I have been unsuccessful in gluing the two halves to the canopy. There were 3 grommets (the dislodged one was one of those) that did not have the hole in the fabric punched through. I had to do that. On the third one, the grommets either side of the fabric became dislodged.”
Hello,
We are glad to see that you are pleased with your canopy but sorry to hear about your defective grommet. We strive to provide a quality product and can assure you that this is not a common occurrence. To have this taken care of send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email within 48 business hours. We are also available 7 days a week at 1-800-932-9344.
Thank you ,Customer Service,Debora
“This was a great looking top for our canopy. And it arrived sooner than we thought. However it was destroyed the first time we used it by a falling tree. Fortunately human injury was not too bad, but this confirmed what we thought: excellent canopy vs. falling tree? Tree wins.”
“Either I ordered the wrong Replacement Part, or this one is cut/stitched wrong. Because the Replacement Part does not look like the photo on-line. Namely the corners are concave and not convex. Sorry no photos - I will get some. I will call and chat with someone later today.”
Hi Claude,
We are very sorry to hear about that! On the inside of your cover there should be a "Re-Order" part number and that should tell you exactly which replacement you require. If you no longer have your original cover you can always speak with one of our representatives who can collect more information about your frame and identify which cover is compatible. Please feel free to start a live chat or give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
Hello,
We are very sorry to see you feel that way. Fabric life is affected by application, location and the physical elements the shelter is exposed to. This is a temporary shelter and is not designed to be left up under inclement weather conditions. We do have similar Carports which are wind and snow rated which may better suit your needs. If you would like to discuss this in more detail please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
