“Don' waste your money on these. I bought 2 to go with my 2 replacement Autoshelter ends. The quality of shelterlogic was poor when I bought my Autoshelter 4-5 years ago and now it has gotten worse. The end pieces do not fit, and this pull ease is worthless. The pulleys are cheap plastic with a plastic roller, the rope they give you is too narrow for the pulleys and the rope jams between the roller and the pulley every time. If you call customer service you will be put on hold fro hours, literally. I was on hold for 3 hours and 22 minutes before I gave up. Bottom line is ShelterLogic has major quality control issues. Until they are fixed I would stay away from their products. Additionally the instructions for the door kits is just as poor as the ones for the structure. STAY AWAY.”
“Have had the 12 x 20 peaked 'building' for almost 15 years. Have replaced many parts over that time frame from a new top to a new door to 2 new door kits, and each time everything came as advertised. The nylon bushings in the pulleys wore down on one end to the point where the rope just jammed in the bushing and wouldn't move. Replaced it with a new set this week and put it all together. Two things. They give you waaayyyy more rope than you'll ever need and the rope that came this time was black stretchy nylon and way too thin. The last batch I got was twice the thickness and did not stretch. They must have changed rope suppliers. So basically, I got what I needed, which was the 2 pulleys. I already had 3/4" galvanized pipe in place as a door weight, so the pieces they sent along are extra. Went to Ace Hardware and bought different, stronger rope and everything works fine. It would be nice if you could just buy the part you need rather than the whole kit. That door has been rolled up and down at least a thousand times over it's lifetime.... maybe more. I never counted. The fabric has worn away from the bottom of the door from where the rope rubs against it as its raising and lowering, and I use 'Gorilla' brand tape for the repair, but the thing just keeps on standing. It has survived winds and storms and 3 feet of snow on the top that sags the material to the ripping point, but it never has.”
“Definitely needed for large zippered doors. Do not work so well with heavy duty fabric in cold weather, but better than nothing. Need two kits for two doors”
“The roll up door was very easy to install, however the pulley rollers don't function well and the cords come off the rollers and get caught on the sides of them. I bought a better set at Lowes and they work great!”
We are sorry to see that you experienced difficulty with your Roll Up Door Kit. We are available 7 days a week for assembly support and troubleshooting at 1-800-932-9344.
, Customer Service
