“Submitted warranty claim on 11-28-22, 1288656771 for a defective bracket and was told 10 to 14 Business days for a response, submitted picture of defective part. Totally not acceptable!”
Hello,
We are sorry to hear about your negative experience. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we would like to gather more information to further assist you in your assembly. Please contact us directly at 1-800-932-9344.
Thank you, Customer Service
Hello Mallory,
We are very happy to see that you are pleased with your Enclosure Kit for Arrow Carport, 12 ft. x 20 ft. Gray (10181). We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Great addition, will just use for winter, prefer to keep as open carport in the summer, very strong
attachment hardware to compliment the shelter quality”
