“I used the Shelterlogic Anchor Kit for my Shelterlogic 10X 20, it went in my stoney landscape with no problem. I highly recommend this product to be used instead of the twist in kind of Anchor and I'm telling all friends about it also Thank you Shelterlogic! When I ordered it it came to my place so fast! Again I thank you for making a nice product for anchoring my 10 X 20.”
Dear Thomas,
Thank you so much for your amazing 5-star rating of our Ratchet Tite Anchor Kit! We greatly appreciate your feedback and are delighted to hear that you had such a positive experience with our product.
It's wonderful to know that the Shelterlogic Anchor Kit worked perfectly for your Shelterlogic 10X 20, even in your stoney landscape. We are thrilled to hear that you highly recommend our product as an alternative to the twist-in kind of anchor, and we appreciate you spreading the word among your friends as well.
We are also glad to hear that the delivery of your order was exceptionally fast, ensuring that you received your product in a timely manner.
Once again, we sincerely appreciate your kind words and your support. It means a great deal to us that our anchor kit met your expectations and provided a secure solution for anchoring your 10 X 20.
Thank you for choosing Shelterlogic, and please don't hesitate to reach out if you have any further questions or need assistance in the future. We are always here to help.
Best regards,
The Shelterlogic Team
Dear Tim,
We apologize for the inconvenience you faced when the anchors were not the right ones for your carport. We understand how frustrating it can be when a product doesn't meet your expectations or isn't compatible with your setup.
To ensure we can rectify this issue and make things better, we kindly request additional information from you. Could you please let us know which specific aspects of the anchor kit did not meet your carport requirements? We do offer many different other anchors that are designed for many of our products.
Please call our customer service line so that we can gather more information to properly guide you in purchasing the correct anchors to your Carport. We are available 7-days a week at 1-800-932-9344.
Thank you for your feedback!
“Customer service was excellent once I got a hold of someone. I had an issue with one of the swages coming loose. They sent me a new box of Ratchet ties immediately. The only modification I had to do was to grind the pole that you beat down the anchor with to a dull point so it wouldn't be stuck in the anchor when I was done pounding it into the ground.”
“I purchased an anchor kit for my 13x20x12 garage. When installing them according to the instructions, one of the cable anchors broke/pulled thru the swedge. I contacted customer service about the warranty and was told I would get a new replacement. To date, I have not received the replacement. I also purchased another anchor kit because I needed additional anchors. One of those anchors also broke, pulled thru the swedge. I now have two broken anchors and no replacements as promised. I would not recommend these to anyone. Very poor quality and poor customer service”
Hello Edward,
We are sorry to hear about this! Please contact us at 1-800-560-8383 so that we can gather more information and help you find a resolution.
We are looking forward to assisting you!
“They work! Absolutely game changer! We get a lot of wind where we are, and our covers stay strong through it all! Before we purchased these, we were always taking our shelter down if it was windy. Not any more!”
