“This is the fourth replacement canopy we have purchased from Shelter Logic. We have been satisfied with most of them and had one replaced promptly when one had a dime size whole in it when it was delivered. I do have to say that this top is not quite as wide as previous replacements. The elastic toggles are pulled to their absolute max to secure the sides. A few grommets are stressed because they are pulled so much to secure. The welding seam in the top is thin in spots and the edges of the weld are ragged. We had to buy an off brand to secure one side because the top would not reach to secure the other side. We can see daylight through pin wholes on one end. We have the top on from April through November and usually get 2 years out of a new top. We will see how this one holds up.”
Hello Teresa,
We are very sorry to hear about this. The canopy top does come with a 1-year warranty and we always suggest that when an imperfection is noticed to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
, Customer Service
“The material is great. The thing I would suggest is to widen it about 2 inches. It is very difficult to put on. You have to have to guys hang from it to stretch enough to get bungees on. Then the bungees are stretched to max.”
“This is our second top. They have a long life and very durable. This one has a small hole near a grommet but we decided to patch it instead of replacing it. We are pleased with our replacement top.”
Glad to see that you are pleased with your top! Thanks for sharing and for continuing to choose Shelterlogic! ,Customer Service,Customer Service Specialist
