Hello,
We are awfully sorry that you received missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email within 48 business hours. We are also available 7 days a week at 1-800-932-9344. Thank you ,Customer Service,DaniL
“Product fits snug like it should. Only complaint is I would pay double the price if I could get a more sturdy product. Tarp is not too thick and holds up okay in 1st year. by year 2 it thins in the sun and begins to rip.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you would like to discuss this in more detail please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
“Bought this replacement cover for my original canopy that is 10 years old. The original canopy has been outside all year round for past three years and finally needed to be replaced. The new one fit perfectly and installed within minutes.”
“When I ordered the replacement top I was't sure I would like it,
But, it turned out great, took the old one down and the new one up
in about 3 hours by myself, not bad for a 66 year old guy,”
“Weather finally allowed me to install the ShelterLogic replacement top to my Costco canopy frame. It fit, albeit a bit short on the sides, given I suppose that the Costco frame has a slightly steeper pitch than the top is designed for. But 8" bungee cords (not supplied, I am disappointed to say) stretched to the max manage to grip the top to the frame. The front and back are attached via a draw string that assumes a ShelterLogic frame. I had to drill holes in my four corner posts to be able to attach the draw string, and had to feed it through the velcro fastened sides ... not the best thing to do. So it is in place. I'm going to be watching closely to see if the very, very light material holds up.”
Hi Dan,
We are glad to see that you were able to get the cover to fit over your frame. Our covers are designed for our Shelterlogic frames and we cannot guarantee the fit on a different framing system. If you have any other questions or concerns please feel free to reach out to us at 1-800-932-9344.
Thank you ,Customer Service,Debora
Hello,
We are sorry to see you feel that way. Fabric life is affected by application, location and the physical elements the shelter is exposed to. The life span will vary depending on these factors. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
“Bought the complete shelter in July of 2016 and it has worked well. I needed to replace the top cover and I ordered it online. Ordering was easy and delivery was prompt. My only drawback was I ordered the wrong 10X20 cover, my fault. I didn't check the number on the actual existing cover, I just went online and ordered what I thought was the only 10X20 cover. Unfortunately I ordered the 10X20 cover with the 2" frame and should have ordered the 10X20 for the 1-3/8 frame.”
Thank you for taking the time to leave this review! We are very happy to hear that it was easy to navigate the website and your cover was delivered in a timely manner. It has been a pleasure doing business with you and thank you for choosing Shelterlogic!, Customer Service
