“Fits well, replaced the old one by myself. Took about 1 1/2 hrs. Down side it lasted (2nd replacsment) only 6 mos + - past warranty. Recomend either up grade if possible. I will next time.”
“Pre-cut lower horizontal pole flaps did not match original vertical pole spacing, but easily remedied. Other than that quality was as expected and shipment was prompt. Thanks”
Hello,
We are very sorry to see you feel this way. Since this is designed as a temporary structure it includes a temporary cover. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to start a live chat or call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
“Needed a temporary shelter for a few years and this is my first replacement cover after the original holding up to 2 years of stress from heavy NY snow loads.”
We’re happy you’re happy! Thank you for taking the time to share your experience and for continuing to choose Shelterlogic!,Customer Service,Customer Service Specialist
