Hello, We are very sorry to hear about this! Customer satisfaction is very important to us and we would like to be given the opportunity to make this right. Please give us a call at 1-800-932-9344, we are available 7 days a week. Thank you ,Customer Service,Dani
“We ordered this online. It came in the amount of time they said it would. We had to wait for the rain to stop to install it. I installed it by myself with no trouble.”
We are glad to see that you are pleased with your cover kit! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Debora