“During assembly, the new ratchets were unusable. I Had to use the old ones. Slightly tightening the cover straps, I heard the cover material tareing. I stopped tightening to check how tight the strap was, only to find out that it was still loose. This happened on the door, rear cover and top. What happened to shelterlogic?”
Hello Denise & Anthony,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
We are looking forward to assisting you!
“This product fits just like the original with a little more play. This may correct itself through the seasons but I'm happy to have a cover over my really nice car again. #Sweeps”
“I had to wait for warmer weather to replace the cover, in May i replaced it and by September the cover had split in 2 places. It did not last as long as the original or the former replacement.”
Hello Bryan,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“Exact same as above. I should get more than one year out of these shelters, and neither of them made it that long. Like they have tiny little holes in the material and it rains inside my shelters. Then tore to shreds as it was compromised.”
Hello Fleming,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
Thank you!
“Keeping with the basic concepts of construction when erecting these units will help to ensure that you achieve adequate service life from your shelter. Keep the door closed to prevent winds from entering the unit. This becomes more important as the unit ages. These shelters can withstand remarkable wind exposure from the exterior when anchored and installed correctly. Not so much from the interior. I had a shelter that withstood two back to back hurricanes a month later an afternoon squall blew the top seam out because I didn't close the door.”
Hello Richard, we are very sorry to hear about this. Your shelter has a one-year warranty, and we strongly urge you file a claim and have a representative in the corresponding department to look it over and provide a solution. Below we have included the link to the online warranty submission form.
https://www.shelterlogic.com/support/forms/warranty-claim/ Hope that helps!
“x10. maybe next time. Overall I am pleased... will see how it holds during Summer & next fall. I hope it does not separate and come apart! Thank you Roger”
Thank you so much for your 5-star rating of Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray. We're so glad to hear that you love the replacement cover and that it was easy to install. We also appreciate you acknowledging our great customer service. It's customers like you that make our business successful and we thank you so much for being a loyal customer.
