“The winter gazebo cover was very easy to put on. Wish there was more reinforcement on the four corners but I’m sure it will last several years anyway. I am so happy you offer these covers. I use my gazebo as storage for all my summer patio tables and chairs, ornaments, etc. This is my second cover. First one lasted 5 years.
2 people were able to easily put cover on.”
Dear Vera,
Thank you so much for your fantastic 5-star rating of our Universal Winter Gazebo Cover, 10 ft. x 14 ft. Grey. We truly appreciate your support and valued feedback.
We are thrilled to hear that the winter gazebo cover was easy for you to put on, and we will certainly take note of your request for more reinforcement on the four corners. Rest assured, our covers are designed with durability in mind, and we are confident that it will last for several years just like your previous one.
It brings us joy to know that our covers have been able to help you protect your summer patio tables, chairs, ornaments, and more. We are honored to be your go-to choice for gazebo covers, and we hope to continue serving you with top-quality products in the future.
Again, thank you for your support, and if you have any further questions or concerns, please feel free to reach out to us.
Best regards,
SOJAG
Dear Denis,
Thank you so much for taking the time to share your feedback on the Universal Winter Gazebo Cover, 10 ft. x 14 ft. Grey. We truly appreciate your input and value your thoughts on our product.
We apologize for the inconvenience caused by the timing of your purchase, which prevented you from reviewing the winter gazebo cover. We understand that without experiencing it during winter, it may not be possible to provide a comprehensive review. We apologize for any frustration this may have caused.
Once you are able to install the winter cover and experience it at first hand, please feel free to revise your review as we are eager to know your feedback.
Warm regards,
SOJAG
“L’exposition au soleil de votre housse réduira sa durée de vie. Dès sa 3eme saison la portion du toit commençait à s’effriter et ce fut pire lorsque je l’ai installée pour la 4eme saison elle a même déchiré j’ai dû la réparer avec du “duck tape”. Les côtés eux sont correctes, le problème est au niveau du toit. Cette année je me suis procuré une nouvelle housse car j’aime bien le côté pratique que cela apporte. J’espère que celle-ci durera plus longtemps … à suivre”
Bonjour Andre,
La matière utilisée dans la fabrication des housses est polyéthylène qui a une durée de vie de 1 – 3 ans.
Si vous voulez avoir plus d’information nous vous invitons à nous contacter au 1-866-901-1649 du lundi au vendredi de 8 jusqu’à 4 :30.
Merci,
“While I love the product so I can leave all my furniture stored over our cold winter months, there is absolutely no give and I can't event pull the corners over roof. Now because it is so tight it has corner rips. Is it just my 10' x 14" that was sewn too tight or do other people have the same problems. It's like it shrinks and get worse.”
Hello Darrell,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“It's a good cover for my gazebo, and it fitted exactly, and I liked the door with the zippers, you can put many things inside and you can reach them any time you want”
“The winter gazebo cover is fantastic. Easy to put on and make a great dry storage area for our outdoor decor. During the winter months. Happy with this product!”
Dear Melynda, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at 1-800-560-8383 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We are looking forward to assisting you!
