“The color and material were fine, but the cover was extremely hard to get over the gazebo. It is one piece. The real issue came when the weather was blustery. We assembled the ties as indicated, but the material ripped off of all 4 poles. I will be placing a warranty claim as this cover was only used for two weeks from purchase. Very disappointed as we worked hard to prepare for the winter weather.”
Hello Tara,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“It would be an awesome product if you could get 5 years out of it and you could if the sides zipped on and the corner points were heavily reinforced. Real shame they don’t have good engineers. The way it is made now you are lucky if you get 2 years out of it. Very disappointing for the cost.”
Hello Mike,
We are awfully sorry to see that you are unhappy with your Winter cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. If you wish to discuss this in more detail or wish to place an order for a replacement Winter Cover, please call 1-866-901-1649
We appreciate your feedback!
“I bought 12x16 cover fall of 2022 to use during winter. All I can say it is NOT very well made. Multiple tears and it has only been been on my gazebo for 5 months. I would not recommend this product. For the price it should be better made.”
“Holding up good so far for the first winter. Instructions should show how someone may attempt to place cover over the gazebo. No way this can be done with one person let alone two. There has been a couple of minor tears while putting it on, but it's still in good condition.”
“I bought the 12'x16' heavy duty winter cover to go over the pergola that surrounds our hot tub for snow protection and I am not impressed. Fitment is great and accessibility to the hot tub is perfect but being waterproof? Far from. Leaks during rain storms, melting snow and I can see daylight through this thing from the inside. Definitely not what I'd hoped for.”
“Good product, my only issue was that the website decription and photos did not match what was delivered. The website had velcro straps on the top and bottom of each post (which I would have preferred) and what I got was rope lengths and holes to tie them down. This is my second cover, the first having lasted 5 winters!!! The corner reinforcements are much better on this version.”
