“The velcro loops to secure the walls to the top of the frame are on the bottom of the walls. Luckily, the walls were easily pierced by small bungee hooks so I made it work. And, yes Karen, I had them on the correct way based on the hooks at the corners that support the walls.
But, they were inexpensive and did the job.”
“One of the bottom how immediately ripped right off. I found it laying on the ground as I was setting it up. I hope this is not an indication of the overall quality of the product. other than that the walls fit great around my canopy. It all fits together nicely.”
Hello,
We are very sorry to hear about that! We strive to provide a quality product and can guarantee you that this is not a common occurrence. Customer satisfaction is very important to us and we would like to make this right. Please take a picture of the damage along with your proof of purchase and reach out to us via live chat, email (parts@shelterlogic.com) or give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
