“The Tilt mount locking mechanism is weak. A gust of wind broke the lock. Cool idea but needs to have a stronger lock. Would suggest a version without the tilt mechanism.”
“Used 6 times and lock mechanism broke won't hold canopy up in upright position. Took covers off, plastic bushings and pot metal. Poorly constructed, would not recommend.”
Hello,
We are very sorry to hear about what happened to your canopy! Your model does have a one year warranty and if you are within this time period we suggest filing a claim at the link provided below. One of our warranty reps will be able to review your case and provide a solution.
https://www.shelterlogic.com/support/forms/warranty-claim/, Customer Service
“This is a very effective shade cover and we love it. However, be sure to put it down if you live in a windy area. I only give it a four star due to its instability in any inclement weather. Our first one collapsed because we didn't put it down when we should have.”
“Can’t tell you how many people have stopped to ask where I got this. It keeps the picnic table dry. Is sturdy enough to have open in 20mph winds. Heavy moderate rain just rolls off. I have modified mine to stop half way down and it will take very heavy rain with no problem.”
“We have owned this product for several years. Every time I put it up there is a line of people asking me where is bought it from. This product is very nice quality. After years of use my canvas is starting to show a little wear. I’m glad to see that we can order new canvas. Can I get a new bag part number as well?”
