“The clamps on the legs that bear all the weight are made of plastic. One broke the first time I set it up. It would only cost a few cents more to make this important part of metal. The clamps that hold it to the table are inferior as well. One is stuck so that it's impossible to screw it tight.
Otherwise, it's a great product.”
Hello Elmer,
We are very sorry to hear about this! This canopy does include a one year warranty and we suggest filing a warranty claim if you are within that time period and have it reviewed by the corresponding department. If you would like to discuss this in more detail please feel free to call us at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you ,Customer Service,Debora
“This an outstanding, versatile product. It has more applications than promoted. Easy assembly, functional and eclectically appealing. Would not hesitate to purchase again.”
Hello,
We are so glad to hear how much you like your unit! We are looking forward to doing future business with you. Thank you for taking the time to leave this review and for choosing Shelterlogic. , Customer Service
“The tripod metal feet are assembled with molded plastic pieces. These pieces should be made of metal to withstand small wind gusts. One of these plastic pieces broke within a couple of days. I am going to fabricate new pieces made of metal. Other than that the rest of the product is made pretty sturdy for the price.”
Hello, We are sorry to hear you are not satisfied with your purchase and one of the pieces broke. We would be happy to check to see if this replacement part is available. Please call us at 1800-932-9344. Thank you,Customer Service,Danielle
“I bought this a month ago for my picnic table. I was really pleased after I put it together because the style is beautiful. However, two days later and a bit of wind, the canopy fell off and broke in three places. The warranty says I'm not allowed to return it for basically any reason, wind being one of them. So now I'm out 70 bucks with a broken canopy after a few days of receiving it. Will probably never buy another canopy from this company.”
Hello, We are sorry to hear you are not satisfied with your purchase. Customer satisfaction is important to us and we would like the opportunity to help you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you ,Customer Service,Danielle
Hello, We are so sorry to hear you received a damaged product and would like to help resolve this for you. Can you please give us a call at 1800-932-9344 so we can better assist you? Thank you ,Customer Service,Danielle
“I happened upon this when a family member sent me the link -- never thought of there being such a thing available but the idea is great -- as we always end up using some of our canopy space for our table.
I took this the first time to Ft Wilderness and although their tables are square instead of rectangular, they were within the limits of the canopy.
Fastening the support legs to the main posts was with 6 screws, but the tools provided were stout and even though this was the most time-consuming task it only took 15 mins or so. The frame is VERY heavy duty, the main supports are wider than my 10x10 Ez-Up.
Attaching to the table was simple, I attached it corner to corner and it worked fine. We were on an all-concrete pad, but it went through a couple heavy downpours and nothing moved.
At night I folded the canopy down which was just with a push button on both sides. Easy. The upper supports are heavy enough for my heavy LED lantern.
I haven't had to take down to pack and restow but it comes with a nice zippered carry bag so should be easy.”
