“I have had two canopies with enclosures and extensions for 4 years and have been storing them back in their beat-up cardboard boxes. The worst part is I store them in overhead storage in my garage. Its a heavy awkward and obviously precarious situation up on the ladder. These bags are much bigger than I expected. I mean, the measurements are accurate, but it is hard to tell how much they really hold until you start putting things in. I bought three, to not overstuff them, but barely filled each halfway (I have 2 canopies, enclosures, extensions, extra augers). These bags definitely made my storage solution much better.
The rollers work great. The only thing I wish it had (as an improvement) would be a solid/hard back on the underside. This would cause them to loose their ability to compact to almost nothing when empty, but I would like the extra support in the bag when lifting.”
We are glad to see that you are pleased with your storage bag! We appreciate your feedback and will be using this proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service ,Customer Service Specialist
“The bag is probably worth about 10 bucks . . . maybe. It is very flimsy and has tiny wheels that don't support a 10x20 inside of it. (One of the wheels now flips around and it's impossible to roll.) The sides and bottom sag so badly that it rubs on the pavement and getst holes in the canvas. It flops around in the van too. I can't pick it up by myself because it's so unruly. The first time we used it, we dragged in 3 ft, realized it was hitting the pavement and saw there were holes in the canvas around all the wheels. We have decided to put bungee cords around it in 3 separate places, not for the holes, but to support the cargo inside! We put it on a dolly cart to move it because the wheels are junk. I wish I had never bought it! More hassle than solution.”
Hello,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. This bag also has a one year warranty and if you are still within that time period we suggest filing a claim and having it reviewed and resolved. Below we have provided the link to the form for your convenience.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you ,Customer Service,Debora
“for several years we kept or tent in the original box, we only use it two maybe three times a year. The box finally was unrepairable and I searched every store and online for a storage container that would fit the pipes with no luck then I saw the Store It Bag - it is the perfect size for the tent my only recommendation to the company would be to make the sides more solid to make it easier to handle if you are loading it in a truck or car due to the weight of the pipes But this fits and has room to spare”
Hi Carol,
We are very happy to see that you are pleased with your bag. We are always looking for ways to improve our products and will use this feedback proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic. ,Customer Service,Debora
“I ordered the rolling bag to hold my new canopy but I ordered the wrong bag! I contacted customer service twice and the second call was gold as the young man hunted down the correct bag and sent it to me for free! It wasn’t a rolling bag but a great bag that held all the parts! Thank you!”
Hello,
We are very happy to see that we were able to provide great customer service! Thank you fro taking the time to leave this review and for choosing Shelterlogic. ,Customer Service,Debora
Hello, We are sorry to hear you are not satisfied with your storage bag. This product does come with a 1 year warranty from the date of purchase. We would be happy to discuss this further with you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service ,Danielle
“We have 2 tents and both needed to have the bags replaced. Zippers ripped out on both no later than the 2nd time I used them. Horrible stitching and thin material. We have to baby it like we're handling fine china! And it's a TENT BAG, for crying out loud!!! Would have given less than 1 star is it was an option.”
Hello, We are sorry to hear you are not satisfied with your purchase. We would be happy to discuss this further with you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
