“The canopy catches water when it rains. Other canopies we've bought were less expensive and had eyelets that allowed the rain to run trough and not collect like a baloon. I see no way to correct this. We contacted support 3 days ago and given instruction to wait for an email reply. Nothing yet, waiting.”
Hello Tim,
We are sorry to hear about this! Please note that this product is classified as a temporary fabric-covered shelter designed primarily for seasonal shade and to offer protection from damage caused by the sun, light rain, tree sap, and bird excrement. The water pooling on these canopies is common if there is a long steady amount of rain as there is a significant amount of space between the rafters, therefore, it would have to be manually removed by pushing off the water from the inside. Please know that the canopy top is recommended to be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or wish to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you for your feedback!
“Carolina summers can be really hot but with my 10x10 Summit I can enjoy my deck any time of the day because it keeps the direct sunlight away. I added a screen to my 10x10 Summit to keep pesky mosquitoes and flies away when I want to sit outside on the deck and BBQ with friends.
#sweeps”
“I’ve owned a few of these pop up canopies. This model stays cooler than most canopies that don’t have any ventilation. Definitely recommend this product.”
“I bought this to replace an old pop-up which had bowed, bent and broke at the middle brace points. I bought this one specifically for the reinforced braces in the middle and it didn't bow in once even during a rain storm in the mountain of Southern CO. The vented top was perfect for the wind, which wasn't super strong, but was moving the top quite a bit! Really liked the idea of closing and opening these vents. Even had one side closed & the other open during the rain so it wouldn't come in us while we were cooking! Also bought this because of parts replacements, even thought I haven't needed it, very nice to know that it's available!
The issue we had when putting it up, was a screw in the inside leg at the bottom wasn't put in straight and it was catching the outer leg from extending.
In step 3 of the instructions, Figure D was impossible to do! Had to have 2 people work at this to get it to click!”
