“Nice tent but I had a couple of the legs get bent and you cannot get parts for them. It’s an expensive tent for not having any replacement parts available.”
Hello Luke,
We are very sorry to see you feel this way. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
“I had previously purchased 2 canopies from Shelterlogic and was very happy, they were sturdy and high quality. I purchased a 3rd canopy this year and on the first use, 2 of the legs bent and one of the straps broke. Other issues in this process left me unhappy and unlikely to purchase from them again.”
Hello,
We are very sorry to see you feel this way. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are awfully sorry to see that you are unhappy with your cover. The Canopy does include a one-year warranty and if anything goes wrong within that time frame, we strongly suggest submitting a claim.
Please complete the warranty claim form online here: https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
