“Works well in the wind , but not so good with rain. the water pooled in the middle and then ripped it down a couple of weeks after it was installed.
The design should be reviewed for a solution. maybe grommet holes to let water out. ?”
Thank you so much for sharing your feedback with us, Paul. We truly appreciate you taking the time to tell us about your experience. We are sorry to hear that the 10x10 Del Ray Gazebo Canopy Charcoal Frame Tan Cover wasn't able to withstand both the wind and the rain - we will use this as an opportunity to investigate the design further to see what changes can be made. Is there anything else we can do to make this experience better? We would be so grateful for your input.
We can be reached at 1-800-560-8383.
Thank you
Hello,
We are awfully sorry to hear about this! Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“I had put this up this spring in anticipation of usage in the summer and after a few rainy days it has completely ripped apart. The design did not consider drainage and water pools and bellies in the middle creating excess weight that it cannot sustain. Had I known this in advance or read some of the reviews that are stating the same thing I would have punctered a grommet or raised one of the poles to accommodate for this flaw. I have had this in storage for 3 years and just put it up so it's out of warranty and nothing I can do.”
Hello,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“I love the design and it held up pretty well to winds and such. However, it does not hold up well at all to heavy rain. The design should have allowed the rain to run off, but instead it pooled in the middle and I had to keep going out to push up on where the water collected to drain it off. We had an exceptionally large rainfall a month or two ago which caused the water to collect at a faster rate than I could drain it, which eventually caused 3 of the 4 sides of the cover to separate from the edges, destroying the cover. When I went to check the tag for the reorder number, it only shows "80". I believe it is supposed to have more numbers on it. It is a shame it didn't hold up well because I love the design of the canopy and the way it covers the area. I would still recommend it but be wary if it rains a lot.”
Hello,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“I intentionally waited to install the canopy canvas' about a month after the frames were up. After installing the canvas', within a week 2 out of the 4 purchased had ripped off of the grommets due to rain pooling in the center of the canvas. It doesn't help that the company I ordered from sent me the wrong color canvas to begin with and offered nothing to correct the situation. So now I have the wrong colored canvas, 2 of which are destroyed. Filled a warranty claim and received no confirmation that it went through.”
Hello,
We are sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
