“I've bought 3 products from this company and you don't disappoint! I did have an issue with a part labelled incorrectly, but customer service rep Linda, had the right part ordered and was delivered to me. I'm very happy with this product and would highly recommend it!”
Dear Brenda,
Thank you so much for your glowing 5-star review of our 10x6 Solano Gazebo Canopy Tan Cover! We truly appreciate your support and recommendation.
We are delighted to hear that you've had a positive experience with our company. We strive to provide excellent customer service, and we apologize for the issue you encountered with the mislabeled part. However, we are glad that our customer service representative Linda was able to quickly rectify the situation by arranging the correct part to be delivered to you.
Your satisfaction is important to us, and we are thrilled to know that you are very happy with the product. Should you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Once again, thank you for choosing our company, and we look forward to serving you again in the future.
Best regards,
ShelterLogic
Thank you so much for taking the time to leave a 5-star rating for the 10x6 Solano Gazebo Canopy Tan Cover, Andrew! We truly appreciate your support and feedback. We are thrilled to hear that you and your wife love this product. Your comment about wanting something sturdy and aesthetically pleasing is exactly what we aimed for when designing this gazebo. We are delighted to know that it is well-built and fits your space perfectly. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks again for choosing ShelterLogic!
“I did a partial assembly in my living toom so I could get the ecact measurements of the mounting feet -- it is to be bounted above a timberfram structure. One of the mounting posts faced the wrong direction, so I emailed ShelterLogic. They informed me that the part was on backorder. Since it was unuseable with the incorrect part, I asked for instructions on how to return it. The part was no longer on backorder, and arrived a few days later. (smile) The canopy is well built and bolts together easily. The cover appears to be high quality and should last for years. Very pleased with it but only gave 4 stars as I deducted one for the dance to get the incorrect part replaced.”
Dear Donald,
Thank you so much for taking the time to rate our 10x6 Solano Gazebo Canopy Tan Cover with 4-stars! We truly appreciate your feedback and are delighted to hear that you are pleased with the overall quality and ease of assembly of the canopy.
We apologize for the inconvenience you experienced with the incorrect mounting post. It is unfortunate that the part was initially on backorder, but we are glad to hear that it arrived shortly after you reached out to us. We understand that the process of getting the correct part replaced may have been a bit of a dance, and we apologize for any frustration it may have caused.
Rest assured, we take your feedback seriously and will use it to improve our processes. Your satisfaction is our top priority, and we are thrilled to know that the canopy itself is well built. We hope it serves you well for many years to come.
Once again, thank you for choosing our 10x6 Solano Gazebo Canopy Tan Cover and for sharing your experience with us. If you have any further questions or concerns, please do not hesitate to reach out. We are here to assist you.
Best regards,
ShelterLogic
“Best thing I ever bought for my yard. Rain never pools on it because of the design and it is easy to put up. I leave the frame up in the winter and just take the cover off. I have had mine almost 4 years and I am here to purchase a replacement cover. I love this product and searched forever for something like this. If it ever fails I will get another one.❤️❤️❤️❤️❤️”
Dear Gina,
Thank you so much for your glowing 5-star review of our 10x6 Solano Gazebo Canopy Tan Cover! We greatly appreciate your kind words and are thrilled to hear that it has been the best thing you have ever bought for your yard.
We're delighted to know that the design of our canopy prevents rain pooling and that it is easy for you to put up. It's also fantastic to hear that you have been able to leave the frame up in the winter and just remove the cover.
Your loyalty to our product, especially after almost four years of use, is truly remarkable. We're honored that you have chosen to purchase a replacement cover from us, and we hope it continues to meet your expectations.
Thank you again for taking the time to share your positive experience with us. If there's anything else we can assist you with, please don't hesitate to reach out.
Warmest regards,
ShelterLogic
Salut,
Nous sommes désolés d'apprendre que la toile est usée. Veuillez noter que nous proposons des toiles de remplacement. Pour passer une commande, veuillez nous appeler au 1-800-560-8383.
“I purchased this model 2 years ago. We usually take the cover down when the fall weather begins. Last year we did not. The cover held up in the rain and the snow but when we took the model down to put in another location the cover "retired". We are happy to say we got a replacement cover and will continue to enjoy our canopy.”
Dear Iris,
Thank you so much for leaving a 5-star rating for the 10x6 Solano Gazebo Canopy Tan Cover! We truly appreciate your feedback and are thrilled to hear that you are enjoying your canopy.
We also want to thank you for sharing your experience with us. It's great to know that the cover held up well in the rain and snow, even though it eventually retired when you relocated it. We're glad to hear that you were able to get a replacement cover and that you will continue to enjoy your canopy.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your satisfaction and are always here to help.
Thank you again for choosing our product and for your kind words!
Best regards,
ShelterLogic!
