“Received the piece I ordered, which was nice. Problem is one of the legs was dented and had a cut in the metal. This damage was not done from shipping as it arrived in a sturdy undamaged box. The damage was found prior to our assembly.”
Hello,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. To have this part replaced please send an email to parts@shelterlogic.com or give us a call at 1-800-932-9344. We will place your order and send you a confirmation email within 24 business hours.
Thank you , Customer Service
“Overall good tent. New latches on legs are not a good design. Affects stability in windy conditions. Older carry bag had separate pocket for storage-canopy top, stakes, mallet etc. New bag has no extra pocket. Also bag unzips at bottom only, not entire length as older model. Overall like the tent, just wish the design of frame and bag remained the same.”
Hello,
We are glad to see that you are happy with your canopy! We appreciate your feedback and will be using this proactively. ,Customer Service,Customer Service Specialist
