“This my 4th canopy in this model usually very please but this one was missing bolts and the ones that were present weren't tighten. Must have been a Friday when they built it”
Hi Chris,
We are awfully sorry that you received missing parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email.
Thank you ,Customer Service,Debora
“Bought your product of a canopy tent. When tent arrived legs were all scratched up, dirt and oil were all over the poles, missing screws to hold the tent together, and the bag had two holes in it with blue stripes on it also. Trying to work with company on getting some of my money back but is difficult.”
Hi Kim, We are so sorry to hear you received your pop up canopy in this condition. We did speak with you today to let you know we would be sending out a new frame and storage bag. This order has shipped already so you should receive it soon. If you have any additional questions, please give us a call. Thank you ,Customer Service,Danielle
