Dear Brian,
Thank you so much for your fantastic 5-star rating and taking the time to review our HD Series Slant Leg Pop-Up Canopy, 12 ft. x 12 ft. American Pride. We truly appreciate your support and loyalty!
We're glad to hear that you find the 12x12 size to be great in terms of space. The slant leg option is indeed an excellent choice, especially when considering space availability. It's designed to maximize functionality while providing ample room for your needs.
Once again, we can't thank you enough for your positive feedback. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
ShelterLogic!
Dear James,
Thank you so much for taking the time to provide your valuable feedback on our HD Series Slant Leg Pop-Up Canopy in the American Pride design. We sincerely apologize for the inconvenience you faced with the product not including the canopy. We understand that this is a critical component, and we regret any confusion or frustration it may have caused.
Please call our customer service line on 1-800-560-8383 so that we can gather more information and offer the best solution we possibly can.
We are looking forward to assisting you!
Dear Brian,
Thank you so much for giving our HD Series Slant Leg Pop-Up Canopy, 12 ft. x 12 ft. American Pride a splendid 5-star rating! We are delighted to hear that you had such a positive experience with it.
Indeed, our canopy is designed to perfectly provide shade and is incredibly easy to set up, transport, and take down. We understand the importance of convenience and efficiency, and we are thrilled to know that our product met your expectations. Your recommendation means a lot to us!
Thank you once again for choosing our canopy, and we sincerely appreciate your support. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
ShelterLogic!
“I did not like that the actual canopy was shipped separately from the frame. I needed this product the last week of June and I was anxiously awaiting the second shipment to come in.
Also, the frame and canopy that I received only measured 10X10 not 12x12. That extra two feet made a difference when it rained.”
Hi Esther,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
We are looking forward to assisting you!
