Hi there,
Thank you for your fantastic review! We're delighted to hear that you find the fabric color excellent and enjoy the easy setup. It's wonderful to know that our canopies are helping make your Charity Golf Tournament a standout event!
If you ever need anything or have more feedback to share, please don't hesitate to reach out!
Best wishes,
The ShelterLogic Team.
“I do like this canopy the customer service was great. The canopy came w grease stains out the box. The rep was great w sending me a replcaement canopy w out stains.
The actual frame is a bit flimsy, as well as the roller bag. The bag is already ripping at the end and there are no pockets for the stakes to go into so not sure where exaclty where to store the stakes.
Overall it is an ok buy, I would not buy again though. I bought in spring for Football season, so circle back in fall and we will really see how it holds up, hoping I am wrong!”
Hi Dana,
Thank you for your review of the HD Series Straight Leg Pop-Up Canopy! We're glad to hear that our customer service team was able to assist you promptly with a replacement. However, we apologize for the grease stains and the issues you've encountered with the frame and roller bag. Your feedback regarding the bag's durability and storage options for the stakes is invaluable and will help us make improvements in the future.
We hope the canopy holds up well for your football season this fall! If you have any further concerns or need assistance down the line, please don’t hesitate to reach out.
Best,
The ShelterLogic Team
“Great Value and Quality. Does all that it says, ewasy set up and take down. Sturdy and outstanding color.
I have 2 others and use them for a Charity Golf Tournament that our family puts on every year.”
Dear Art,
Thank you so much for your fantastic 5-star rating on our HD Series Straight Leg Pop-Up Canopy, 10 ft. x 10 ft. Orange. We're thrilled to hear that you found it to be of great value and quality, and that it lived up to its promises of easy set up and take down. It's wonderful to know that you found it sturdy and loved the outstanding color.
We're truly grateful to have you as a loyal customer, and we appreciate your continued support. It's also heartwarming to hear that you have 2 others and use them for your annual Charity Golf Tournament organized by your family. We are honored to be a part of such a meaningful event.
If you have any additional feedback or need further assistance, please don't hesitate to reach out to us. Thanks again for choosing our product, and we look forward to serving you in the future!
Best regards,
ShelterLogic
“The only problem was one of the velcro fasteners was poorly sewn and pulled off when I fastened it to the support. I hand stitched back and applied an adheavise as a reinforcement, problem solved.”
Hello Bill,
We are sorry to hear you had a minor issue with the Velcro. Please call us directly and we most certainly can assist you with a replacement.
Thank you so much for taking the time to leave us a rating.
