Dear Robert,
Thank you so much for taking the time to rate our Max AP; Canopy - 8 Legs, 10 ft. x 20 ft. with 4-stars! We really appreciate your feedback and are thrilled to hear that you find the canopy nice and strong. Your satisfaction is our top priority, and we are glad that our product met your expectations.
If you have any further comments or suggestions, please feel free to share them with us. We value your input and use it to continuously improve our products and services.
Once again, thank you for your rating and for choosing our Max AP Canopy!
Best regards,
ShelterLogic
“No quality control - VERY poorly manufactured product.
Stuck making it work as we need the canopy.
Embarrassment for made in America. Tubing not round
Poor welds. Just garbage”
Hello Carol,
We are very sorry to see that you are not happy with your Max AP Canopy.
Please call our Customer Support team for help, 800-560-8383. We are open 7 days a week and look forward to assisting you.
Thank you!
“We purchased two of 10X20 canopies and one extension kit for our church events. They were very easy to put up, sturdy and looked nice for our church picnic. The company was great at answering my questions and the order and delivery process went smoothly. I would highly recommend using ShelterLogic if you are looking for this type of product.”
“This really worked well for us. The product has changed over the years (the shorter length pipes were a new one on us) but we have 8 of these now, and all but one of the originals are still going strong (and that one had a vehicle drive into it ... not a design fault at all).”
“I bought one several years ago and that one had much sturdier legs. These are ok, but I’m doubtful they’ll hold up as well as my older one but still seems like a sturdier option than most other tents out there.”
Hello,
We are glad to see that you are satisfied with your Max Canopy overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“I bought this canopy to put on my deck to replace a similar product that was 12 years old. The new system has no way to hold together. the old one was bolted together and the feet had pins to hold the leg to the base. The base has holes but the steel legs do not. After assembly a light wind pick up the canopy even though the bases were attached to the deck with 3" screws and the 2 piece legs separated and fell apart twice within 5 minutes. I called customer service and was told I could drill holes through the legs and bolt it together, but that's what I payed for. Will be returning to store and buying another brand”
Hello,
We are very sorry to see that you are disappointed with your canopy. The reason the poles are not bolted together is because the canopy is designed to be a temporary structure. Please note that we do offer hundreds of different shelters with varying sizes, shapes, strengths, and that are permanent structures. Customer satisfaction is important to us and if you would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
