Hi Jason,
Thank you for your fantastic 5-star review! We're thrilled to hear that you think the canopy is fantastic. We understand how helpful an extra zipper door would be, and we appreciate your feedback on that!
If you have any other suggestions or need assistance, please feel free to reach out. Enjoy your canopy, and we look forward to serving you again soon!
Best,
The ShelterLogic Team
“Few steps in the booklet could have been more clear. Several pipes were bent and it took straigtening them to make them round in order to put another pipe in. The A-frame tarp is wavie(not tight enough); therefore not sure how it's going to hold up rain or snow.”
Hi there,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the clarity of the instructions, and we understand how important it is to have everything clear during assembly. We're sorry to hear about the bent pipes and the tarp not being as tight as you expected. Your experience with rain and snow performance is important, and we always recommend ensuring that everything is properly adjusted to maximize its effectiveness.
If you need any assistance or tips to improve the setup, please feel free to reach out. We're here to help!
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thanks for sharing your experience!
Best,
The ShelterLogic Team
“It’s a good tent but the alignment of the seams of the cover is a bit off. The seams do not align with the frame which is a bit disappointing but the tent itself is very strong and will last for years.”
Dear valued customer,Thank you so much for taking the time to review our Max AP™ Canopy 2-in-1 with Enclosure Kit, 10 ft. x 20 ft., and for your generous 4-star rating. We truly appreciate your feedback and are thrilled to hear that you find our tent to be strong and durable, with the ability to last for years.
We also want to apologize for any inconvenience caused by the alignment of the seams not matching up perfectly with the frame. We understand that this can be disappointing, and we thank you for bringing it to our attention. We continuously strive to improve our products, and your comment will undoubtedly assist us in ensuring better quality in the future.
Your satisfaction is of utmost importance to us, and we hope to have the opportunity to serve you even better in your future purchases. If you have any further concerns or need any assistance, please do not hesitate to reach out to us.
Thank you again for your support and for choosing our Max AP™ Canopy 2-in-1 with Enclosure Kit. We look forward to serving you again soon!
Best regards,
ShelterLogic!
“My wife and have a craft business that we set up at events. This tent is the perfect size for our crafts. Easy setup for one person and a stepladder. This is our second tent. The first one lasted about 6 years till the wind took it out. Will definitely purchase another one if something happens to this one.”
