“I hate the fact the u need to keep buying a cover year after $245 per cover is realy awful! stupid of me i have 3 im done with this company and its products.”
Hello,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. Customer satisfaction is very important to us, and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
“bought this on 07/16/21 and on today 10/27/21 took main gazebo cover off today and during the night it torn along outside of canopy. Also found the complete canopy had faded and material was completely brittle from one summer use.”
Hello Bonnie,
We are very sorry to hear about this! All our Gazebo's include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to call us at 1-800-932-9344.
https://www.shelterlogic.com/shop/warranty-claims
Thank you, Customer Service
Hello,
We are awfully sorry to see that you are unhappy with your cover. The Gazebo top does come with a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim.
https://www.shelterlogic.com/shop/warranty-claims
Thank you, Customer Service
“Poorly packaged upon delivery July of 2020.
Some of the metal tubes were damaged.
Summer 2021, canopy has already ripped on 3 sides.
I understand your recommendation is to remove canopy in inclement weather, not really a practical option. The canopy pools water on all sides with just regular rain showers. I would have to remove several times a week with regular summer thunderstorms.
Looks nice initially, but fails the test of time.”
Hello Linda,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“I love this gazebo but within 1 month of purchase the bars bent from 1 rainstorm and now the top canopy is so stretched out and now ripping from rain. I am so disappointed that this did not even last me 1 full season. A new canopy top is now going to cost me $120...UGH”
Hello,
We are awfully sorry to hear about your Gazebo. Please note the Gazebo is a temporary structure and is designed primarily for seasonal shade; hence, offers protection from damage caused by the sun, tree sap, and bird excrement. Also, it is recommended that the Canopy cover be removed, or the canopy is stored away when not being used if there is inclement weather in the forecast. If you have any questions or would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“This Gazebo looked great the day we set it up, Witch was fairly simple and stright forward.
the first time it rained the canopy filled up with water on all 4 sides,, the canopy stretch's
out to allow this to happen now its way to big, it does not fit very good from out of the box. So after 3 weeks its a total loss i contacted customer service 20 days after purchasing this hoping to get some assistance SHELTER LOGIC CUSTOMER SERVICE IS NOT WILLING TO ASSIST IN ANY WAY THEY DO NOT CARE so dont think its does not translate to anything you buy from them ...there is much better options”
Hello,
We are awfully sorry to see what happened to your cover. As mentioned in the manual, we do recommend removal of the cover when adverse weather is forecast. To discuss in more detail please feel free to give us a call at 1-800-932-9344. , Customer Service
