Dear Frank,
We are sorry to hear about this! Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
We are looking forward to assisting you!
Dear Donald,
Thank you so much for giving our Extension and Sidewall Kit for Canopy a 5-star rating! We truly appreciate your support and are thrilled to hear that you found the sidewall to be a valuable addition to your canopy.
We couldn't agree more - the sidewall does wonders in expanding the space and making the canopy even more functional. It's fantastic to know that the extra expense was well worth it for you.
Thanks again for your positive feedback and for choosing our product. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
ShelterLogic!
Dear customer,
Thank you so much for taking the time to provide us with your valuable feedback regarding our Extension and Sidewall Kit for Canopy. We genuinely appreciate your efforts in sharing your experience with us.
Firstly, we want to extend our sincere apologies for the issues you encountered with your returned item. We understand how frustrating and inconveniencing this must have been for you. Rest assured, we take all customer feedback seriously, as it helps us to identify areas for improvement in our products and services.
To further assist us in resolving these issues and making things better, we would appreciate it if you could kindly provide us with specific details about the problems you faced with the returned item. Any additional information you can share regarding the matter would be extremely helpful.
Once again, we apologize for any inconvenience you experienced and want to assure you that we are dedicated to rectifying these issues promptly. Your feedback is highly valued, and we strive to enhance our customers' satisfaction with each interaction.
Thank you again for bringing this matter to our attention, and we look forward to working towards a resolution.
Sincerely,
ShelterLogic!
“Not what I expected. The picture makes the extension look so nice and taught, I thought there was some type of frame involved. There is not. It is a side panel with some thin legs and lines. It was very droopy. It sagged between the poles. To be fair the final step in the instructions was so vague, I have no idea what it was telling me to do. I asked several people if they could figure it out and they too found it too confusing. I searched for a video but couldn't find one. Perhaps that's the step that prevents the sagging, but as I can not figure it out, I will never know.”
Hello,
We are sorry you experienced difficulty assembling your Canopy. If you need assistance with the assembly, please do not hesitate to reach out to us. We are available for assembly support 7 days a week at 1-800-932-9344.
Thank you, Customer Service
