Hello, we are very happy to see that you are pleased with your Super Max Canopy 12x26 model 25770. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
Hello Mike,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7 days a week on 1-800-932-9344.
Thank you
“Bought this from Northern Tool back in April 2021, by March 2022 the top cover started to disintegrate where it sits on the top tubes and holes are getting larger and larger. Now the holes are so large, the rain just goes all over my stuff i have in there including my truck!
I filed a warranty claim and in March 2022 and now it's June 2022 and all i get from John Rogers is "It's almost here OR It's on backorder OR it's going to ship out next week"
Northern Tool HAS this whole canopy set in STOCK for $550 and ready to ship; How come the manufacturer doesn't have the cover for it????
After this nonsense and waste of time and money, I will never buy another ShelterLogic product ever again because they DO NOT stand by their product BECAUSE IT'S MADE IN CHINA AND NOT USA!!!”
“Just bought and installed this. I thought it might take 1 to 1.5 hours to set up. It took about 8 hours! The poles that are supposed to fit together are poorly manufactured. It was SO much work trying to get them to fit. Also there were several poorly instalation grommets that will probably tear out in no time.
This was not worth the money or time. Very disappointed!”
Hello,
We are sorry to hear about this! Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
We are looking forward to assisting you!, Customer Service
“Lost it to wind last night. Haven’t had it 3 months. Couldn’t withstand 15 mph with with using the anchors they sent plus some more that I put down for extra.”
Hello,
We are awfully sorry to hear about your shed. Please know this unit is not live load rated, and we do offer hundreds of different shelters with varying sizes, shapes, strengths, and live load ratings. Customer satisfaction is very important to us, and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
“I use 2 of these at shows. 3 seasons on 1 and 2 on the other. The quality of the tubing and connectors is all over the map mostly ok but some need to be worked on. The second canopy had a number of issues but they quickly resolved them and shipped replacement parts. Properly secured these stand up when others around us failed. I had one partial failure from so much rain saturating the ground the stakes failed. Only 2 connectors were damaged and had to be ordered. These are good canopies, get them early and test them before you need them and they are fine.”
