“Had it for awhile. Just got around to replacing my old one that was great and many years old. Opened it up without looking and was sent an 18X20 size instead of the 12x26 I ordered. My bad I guess, since I didn't check it when it was delivered.
5 stars if was right size.
They are heavy duty and last a long time but it eventually deteriorated and succumbed to the UV exposure on 2 sides.”
Hi Edward,
Thank you for taking the time to share your experience. We're sorry to hear about the incorrect size of your order and the challenges you faced. We understand that receiving the right product is crucial, and we appreciate your feedback on that aspect. Please reach out to our customer service team so we can assist you in resolving this matter and ensure you receive a satisfactory solution.
Please call 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
We appreciate your feedback and hope to provide a better experience moving forward.
Best,
The ShelterLogic Team
Dear Bryon,
Thank you so much for taking the time to rate Super Max™ Enclosure Kit with a fantastic 5-stars! We sincerely appreciate your support and are thrilled to hear that the kit arrived on time and was complete.
It's truly heartwarming to know that our product has breathed new life into your shelter, providing the necessary protection for another Michigan winter. We take great pride in providing our customers with high-quality products that are reliable and durable.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help!
Warmest regards,
ShelterLogic
“Very good tarp for a its size
I wish it was made of heavy duty and ruged material
I have found heavy duty tarps in a smaller size from other companies
It will last just about a year in the hot summer sun
It is very good for my needs just needs to be higher quality and heavy duty material”
Dear Billy,
Thank you so much for taking the time to leave us a rating on our Super Max™ Enclosure Kit, 12 ft. x 26 ft.
We appreciate all feedback and will be sharing this with the appropriate teams for further consideration on a heavier grade tarp. As well, if at any point you have any concerns, our customer service team are available 7 days a week for support and troubleshooting on 1-800-560-8383.
Thank you once again for choosing our Super Max™ Enclosure Kit, and we look forward to serving you again in the future!
Best regards,
ShelterLogic
“As a long time owner of shelter logic products who lives in a hurricane area I’ve got to say they’ve been able to ride out many with minimal damage and have extended the life of my Rv and my boats by providing cover from intense sun and weather can't say enough thanks shelter logic”
“I can't be happier with this product and the customer service from ShelterLogic ! I inherited this 12x26 shelter from a family member years ago. It ended up in my neighbor's yard after a major windstorm. I was surprised how well it held up. I did need three parts; I Called the number on the tag still on the cover. Your customer service was fantastic!! I just ordered walls for the same shelter. I had the same experience with customer service. Thank you, I'm the service business keep up the good work !!”
Hello David,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
