Hello Ken,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“This product works well for its intended purposes however the only complaint I have is when you put the poles together there is not a clicking mechanism to hold them there! So the poles come apart easily when you try to move it or with a strong wind. You must anchor it securely for it to stay together. Very disappointed they scrimped on this inexpensive feature that would make a huge difference in durability!”
Hello,
Thank you for your feedback! The reason the poles are not bolted together or have a pin mechanism is because this canopy is designed to be a temporary structure. Customer satisfaction is important to us and if you would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
Hello Zeek,
We are very sorry you feel this way. We provide the best quality product at the best price possible. If you would like to discuss this in more detail please give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
“I bought a 12 x 16 , put it up myself went together well parts were marked good , all good! a couple years latter i had an issue
due to Mother Nature and living in New England . I received help immediately from a real live person. Debra G . didn't have to help to the extent she did . Great customer service and she found a way to help a little extra. Thanks .
P.S. a neighbor bought a similar one recently a different brand , defiantly can notice the difference and I am sure if he needs customer service it wont be like my experience.”
“I have a 10 X 20 foot portable garage with 2 inch framework. This is a direct replacement product for it.
The Price is very reasonable, and the shipping was super fast.
The associate "Trish" was quick to answer my email, and knew exactly what product I needed.
It only took 2 days to receive the product.....that's unheard-of these days !”
Hello Mr. Kenta,
We are glad to see that you are pleased with your Enclosure Kit and our service!
Thank you for taking the time to leave this review and for continuing to choose Shelterlogic! ,Customer Service,Debora
Hello,
Wow! Do you have any pictures you are willing to upload and share with us? We are very glad to see that you are loving your canopies! Thank you for choosing Shelterlogic and taking the time to leave this review. , Customer Service
