Dear Pauline,
Thank you so much for your 5-star rating and fantastic feedback on our Max AP™ Gazebo Canopy - 6 Legs 10 x 20 ft. We greatly appreciate your support!
We are delighted to hear that you are happy with the size and quality of our product. It's wonderful to know that your previous gazebo served you well for 8 years, proving its durability. We understand that unexpected weather events can cause damage, but we're glad you decided to purchase another one.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help!
Best regards,
ShelterLogic!
Dear Donald,
Thank you so much for your fantastic 5-star rating of our Max AP™ Gazebo Canopy - 6 Legs 10 x 20 ft. We really appreciate your feedback and are thrilled to hear that the canopy has been a great investment for your family. We take pride in offering tough and durable products that can withstand the elements, and it's wonderful to know that our canopy has met your expectations.
Thank you once again for choosing our product and taking the time to share your positive experience. We are always here to assist you if you ever need any further assistance.
Best regards,
ShelterLogic
“No Quality Control! Tube fittings required modification because they had lots of burrs that were very sharp. Even after that, the canopy looked like junk because the tube fittings were welded way out of line. One of the poles was also missing paint about one inch wide all the way along the pole. Shelter Logic needs to find out what Quality Control is and use it.”
Hello Brian,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to modify any parts provided in your package. Please reach out to us with your model number, the defective part numbers and pictures so we can further review and get those parts replaced you. We are available 7 days a week at 1-800-932-9344.
Thank you
Hello,
We are very happy to see that you are pleased with your unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
