“I did an initial review and rated them as one star. I then received a response from shelter logic defending their product but also noticed they changed my rating to a 5 star when I definitely put a one star. Not worth the money and shelter logic doesn’t seem to be trust worthy or have a trust worthy product. Luckily I took a picture of my one star review and will post photos of their response along with the rating they physically changed. Will never buy another shelter logic product.”
Hi Shepp,
We can assure you that we do not modify ratings. In fact, ratings are moderated, approved or rejected by a third party company. Thank you for bringing this to our attention. We take this seriously and ensure that this will not happen again.
Thank you, Customer Service
“Purchased this a few weeks ago to cover my boat during the winter. I even bought the enclosed siding to go along with it. We had some wind today about 10-13mph and it tore this thing apart. Poles at the connection points bent and cracked. The siding and canopy material ripped as well. I had it all tied down very well but this canopy and siding can not withstand wind at all. Very disappointed I spent all that money for not even 3 weeks of use. It will steal your money, buy something else to save you the headache.”
Hello,
Because this product is not an engineered building, they CAN NOT be wind rated. Anchoring the shelter securely is critical to wind resistance. If extremely high winds or storms are predicted the structure can be dismantled and stored. We do offer custom Engineered Structures that carry a wind rating when properly anchored which may better suit your needs. To discuss your options in more detail and find the right unit for you please call us at 1-800-932-9344. , Customer Service
“I wrote a negative review but then got an email stating they wouldn't post it on their website. They stated it didn't meet their website standards. There was no profanity in the review, just a honest review of the poor quality of their product. I know this won't get posted either.”
“The first rain and there was a complete structural collapse. It would only be useful if you live in an area with absolutly no wind or rain. A little wind caused the door to flap which caused the zipper to slide up and unzip. Once the door was open the structure acted as a sail and the poles bent and broke and the grommets ripped off. This was anchored down and all the anchors are still in the ground, the structure just failed.”
“I finally got this assembled, with the great help of my neighbor/handyman. The pieces slip together with no tools. It's important to rotate the connecting pieces the correct direction when installing the roof and leg pieces. It took a couple of times to do so. I agree that assembling the roof first, and then the legs worked better. The pieces are loose and easy to pull apart, so I would suggest using duct tape (though we didn't do that). After assembling the entire unit, we "walked" it over to its final location. The front part of the canopy sits in dirt, so my neighbor inserted the anchors in the feet and pounded them in place. I used bungee cords to secure the back legs to a built-in bench.
Between the two of us (with him doing the majority of the work), it took about an hour to assemble.”
“I really wanted a semi-permanent structure out at my prairie site since there is no shade. I tried one of these 6 legged AP tents last year and only anchored the bottom of the legs down with the advertised anchors thinking that I’d minimize trip hazards. Well in the first storm it was lifted off of those well anchored legs.
Forward to this year, I figured I’d try it again but anchor the heck out of it. So I did. Mind you it’s an open field and the anchors held it sturdily to the ground, but a storm came through over the weekend and snapped half of the pipes like they were toothpicks. So now I’m looking for something sturdier.
Also the instructions for anchoring are minimal. This whole structure is secured by tension and in you put the anchors or tie downs pulling slightly outward you’ll end up pulling the tent poles apart. Discovered that quickly and had to relocate the anchors to pull slightly inwards.”
Hello,
We are very sorry to hear about this. Unfortunately, this canopy is not live load rated and it does list in the manual that this temporary shelter should be taken down in inclement weather conditions. We do offer wind and snow rated covers in a size very similar to this one which may better suit your needs. Customer satisfaction is very important to us and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344. ,Customer Service ,Customer Service Specialist
