“My husband and I purchased the 18x30 to cover our trailer and provide some dry space. We ordered the 18x30 ft. When originally shipped, Shelter Logic sent two of the same part boxes so when we went to set up the canopy we had double some parts and were missing half. Our assembly was delayed 2+ weeks as I had to call and get proper box of parts shipped.
Upon trying to build the canopy we came across several challenges.
1. All of our parts were labelled with the old model numbers; nothing we had in front of us corresponded with the Manuel to build. I had to call and speak to customer service to try and figure out what pieces replaced what.
2. Several pipes were warped/factory deficiencies and could not fit the joints properly. My husband ended up having to saw through and then use pliers to forcibly bend end pieces to fit. My husband is a builder so had the tools and knowledge of how to do this. Many people who purchase the canopy likely wouldn’t have all the tools we actually required to put it together.
3. We had to purchase different fasteners that we could use with the drill, because the ones included wouldn’t fit in the holes because the pipes didn’t line up.
Throughout the process from purchase to completion the Customer Service team were helpful. They definitely felt sorry for us and tried to help by reshipping correct parts and over the phone support.
In the end we gave up at 24 feet and abandoned trying to struggle through trying to get the pipes to fit.”
Hello,
We are awfully sorry that you were missing parts and had difficulties assembling your Super Max Canopy. We strive to provide a quality product and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we are glad to see that we were able to provide a replacement. If you have any other issues, please contact us at 1-800-560-8383.
Thank you for your feedback and for choosing ShelterLogic!
“If you truly believed in your products quality, surely you would offer more than a “1 year limited warranty”. For a product that cost $1,000, you would certainly think it would last longer than a year! What a joke! DO NOT BUY ANY PRODUCT FROM THIS TRASH, GARBAGE, WORTHLESS, JOKE OF A COMPANY!!!! Garbage products imported directly from sweat shops in China. JUNK!!!!!!!!!!!!!!!”
“I bought this and the enclosure kit a little over a year ago. The enclosure kit lasted about 6 months before all the grommets and zippers started ripping out. The canopy cover lasted a little over a year. Never had any crazy weather, or saw any snow.”
Hello,
We are very sorry to hear about this! All our shelters/canopies include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/shop/warranty-claims
Thank you, Customer Service
“I’ve had mine for about 13 years. 18’x30’. Takes a while to assemble , but totally worth it. Have assembled and disassembled it many times. I put it up every summer and down before winter. I have color coded every connection to make assembly Quick and easy. I love mine, but...time for a new top. The sun has done a number on it. Sooooo, time to replace the top and bungees. Poles are in great shape. Totally recommend this product.”
“We have not been able to use the canopies yet because we were sent the wrong boxes. We contacted support and it took a week to get the right pieces. This is the second time it has happened.”
