“Beau produit, sauf qu'un morceau n'était pas percé au bon endroit dans la structure. Nous avons dû percer nous-même la barre E1 pour fixer un K1. La description mentionne "INSTRUCTIONS ILLUSTRÉES : Assemblage rapide grâce à des instructions faciles à suivre." Le guide d'assemblage est strictement visuel, aucune instruction écrite, donc, bien regarder les illustrations avant de commencer l'assemblage. Contrairement à d'autres, nous n'avons expérimenté aucune fuite du toit, cependant, les panneaux se glissent assez difficilement.”
Mario & Marie-Josee,
Nous sommes vraiment désolés d'apprendre cela ! Nous nous efforçons de fournir un produit de qualité et pouvons vous assurer que ce n'est pas un phénomène courant. Vous ne devriez pas avoir à modifier/re-percer les pièces fournies dans votre colis. Veuillez nous contacter avec votre numéro de modèle, les numéros de pièces défectueuses et des photos afin que nous puissions examiner plus en détail et faire remplacer ces pièces. Nous sommes disponibles 7j/7 au 1-866-901-1649.
Merci
“Had this now for 5-6 years. We love it. Would buy another in the heartbeat. I just started to notice if it rains hard it does drip a little. If it is due to the rubber strips wearing I need to buy new and replace. I bolted it through our Trex deck and also bolted it to the house so it’s very sturdy. Since we live in Michigan I do slide the panels back in the winter to handle the snow. Couldn’t sit on the deck without it and it’s beautiful
Let me know how to get new runner strips.”
Hello Brad & Ranea,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. To obtain replacement strips, please call us on 1-866-901-1649.
We are looking forward to assisting you!
“I absolutely love this gazebo, being able to open it and get some sun is wonderful. I bought it 5 years ago. After 4 years, it started to leak a little so i changed the rubbers (and the net that my cats scratch) and it’s ready for another 5 years. Thank you for your very good service.”
Hello Chantal,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
“Only have had this Gazebo since April and it always is leaking. Tried everything in the panel arranging..nothing works! They say take a video snd srnd it to them..but its really hard to show in a video the leaking in lits if areas on the roof. There should be a better way to address this issue. It it the psnels, the seal..etc. need help from the company..not send a video”
Hello Debbie,
We are awfully sorry to hear about this. When properly assembled, leaking should not be an issue. We would like to collect more info and possibly provide a solution. Please give us a call at 1-866-901-1649 or emailing us photos to further evaluate what's going on at sojag.info@shelterlogic.com
Thank you
Thank you for taking the time to provide us with your feedback about the Francfort Wall-Mounted Hardtop Gazebo, 10 ft. x 12 ft. Dark Brown. We appreciate your honest opinion and regret to hear that you aren't completely satisfied with the product. Please note that all our Gazebos include a 1-year limited manufacturer's warranty. If you have any questions or wish to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you
Hello Angelo,
We are awfully sorry to hear about this. When properly assembled, leaking should not be an issue. We would like to collect more info and possibly provide a solution. Please give us a call at 1-866-901-1649 or emailing us photos to further evaluate what's going on at sojag.info@shelterlogic.com
