“Awesome product no issues what so ever have had since 2015 and have enjoy Immensly .
presently looking at changing the curtains since the sun has taken its toll.”
Dear Louis,
Thank you so much for your fantastic 5-star rating of our Portland Wall-Mounted Hardtop Gazebo, 10 ft. x 12 ft. Dark Brown. We truly appreciate your support and are thrilled to hear that you have been enjoying this product since 2015 without any issues. It's wonderful to know that you have been able to immerse yourself in its greatness.
We also understand that the relentless sun can slowly wear down the curtains over time. We highly recommend considering a change to the curtains to ensure your continued comfort and protection. We're confident that with new curtains, your gazebo will regain its former glory and provide you with countless more enjoyable moments.
Once again, thank you for your kind words, and please don't hesitate to reach out if you need any further assistance or have any questions. We're here to help!
Best wishes,
SOJAG
“The gazebo is great, install was okay, instructions could be clearer. however the issue is the that the roof leaks, appears that the ribs and gasket is not enough. removed panels added additional gasket, and will see. not much good as a gazebo shelter if it leaks.”
Hi Shaun,
Thank you so much for taking the time to leave us a rating. We are awfully sorry to hear about this. We would like to collect more info and possibly provide a solution. Please give us a call at 1-866-901-1649 or email us photos to further evaluate what's going on at sojag.info@shelterlogic.com
We are looking forward to assisting you!
“So far so good. : ) Set up was relatively easy even with one person. Instructions could have been a bit clearer and only had to go back and redo one step because I put it in backwards. There was some damage and missing pieces due to shipping but new parts were sent out ASAP. Since it has gone up we have had a couple of good thunderstorms and there has been no leaking. My only suggestion would be to offer some alternative colours for the curtains as dark brown gets awfully hot on sunny days.”
Dear Blair,
Thank you so much for taking the time to give us a stellar 5-star rating for the Portland Wall-Mounted Hardtop Gazebo, 10 ft. x 12 ft. Dark Brown. We truly appreciate your feedback and are delighted to hear that you are enjoying your purchase so far!
We're glad to know that the setup process was relatively easy, even with just one person. We apologize for any confusion caused by the instructions and are grateful that you were able to resolve the issue by redoing only one step. We understand that shipping can sometimes result in damage or missing pieces, but we're thrilled to hear that we were able to promptly send you the necessary replacement parts.
It's great to hear that your gazebo has withstood a couple of intense thunderstorms without any leaking issues. Your suggestion regarding alternative colors for the curtains is duly noted, and we will certainly consider expanding our range to cater to different preferences and needs.
Once again, thank you for your kind words and for choosing our Portland Wall-Mounted Hardtop Gazebo. Your satisfaction is our top priority, and we are here to assist you with any future inquiries or concerns.
Warm regards,
SOJAG
