“I had the pleasure of ordering a Samara 12’x20’ carport. When I received it, in several boxes, it was easy to see that the contents were packed extremely well and all pieces were clearly labeled. The quality was also evident immediately. The use of very few self tapping screws, but instead using machine screws into threaded nuts on the pieces. While with lesser priced/quality units assembly can become tedious, it was not the case with this model. All of the pieces lined up as they should and assembly was a breeze. Using two people, assembly took about 8-10 hours. The instructions were relatively clear, which helped with the ease of assembly. While we did have some minor damage to some pieces, a quick phone call to customer service fixed things up right away. How can anyone complain about such a high quality product followed up by excellent customer service. Sure it’s priced slightly higher than other models/makes, but you save in frustration and time and likely length of ownership. We have since placed an order for the enclosure kit and I know that it will also be of similar quality. I highly recommend Sojag’s Samara carport.”
Hi Paul,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with the assembly of your Samara carport and that the quality stood out to you. It’s always our goal to ensure that installation is straightforward and efficient for our customers, and it sounds like you and your team tackled it perfectly!
We also appreciate your kind words about our customer service team. We’re here to help, and it’s great to know that we could resolve the minor issues quickly. Enjoy your new carport and we hope you love the enclosure kit just as much!
If you have any further questions or feedback, don’t hesitate to reach out.
Best,
SOJAG
“Went together easy, only needed wife for 1/2 hour to help stand walls and ridge pole. All holes lined up great! Package arrived with a dent into a box that damaged a post. I called and new pole arrived in 3 days. Great product and service”
Hello,
We are sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“The carport kit was a little intimidating at first, a lot of parts. But the instructions, illustrations, and part labeling made assembly easy. And I was very impressed with the quality of the carport. The material and finish is top quality , I know it will last fro years.”
“We ordered the Samara Carport for our company for our staff to sit outside during lunch. The staff loves them and they look great! We have them in a few of our locations now :)”
“We purchased this for a showroom space outdoors for customers to browse products outside giving us more space to social distance inside. We get a lot of compliments on the style and color. Goes great with our building and it was very easy to install.”
“I bought this 6/29/2020 even though it took 8 weeks to arrive to me I couldn’t be happier with the product. I am currently using as a patio cover / outdoor kitchen. It did take longer than I thought to put together (about two day’s).”
“Got the carport a month ago, arrived in six different boxes which is convenient for unloading.
All parts were included, nothing missing
Took two people approximately 10 hours over two days, everything fit and assembled properly
Looks great
Will update review if anything changes”
