“I bought this for my two horses in 2015 after seeing them in use at a previous barn. During that time, It withstood tropical-storm-force winds and didn't move. I overlooked the fact the shipping box arrived ripped apart, there were no instructions and the kit was missing the feet (replaced with a phone call to ShelterLogic). However, it's been less than three years and I now have to pull the shelter down because two of the larger main frame end pieces have broken as well as two smaller side supports AND the cover has torn down the middle. What once was a shelter for my horses is now a hazard. I was very happy with the shelter until it fell apart during the past two months.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. Unfortunately, this particular unit is not live load rated so we do not have those figures available. When properly assembled and anchored its compact size and round shape do provide a natural shedding of the elements. If this is a concern we do offer similar units which do offer wind and snow ratings. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
“Wind bars to bend on side- company did not want to take responsiblity-I see from other reviews it is a common problem. Then the tarp has ripped. It is the worst to set up”
Hello,
We are very sorry to see that you are not pleased with your unit. If your wind braces are defective we would be more than happy to have those replaced for you under your warranty. However, if high winds or storm condition damaged the unit, unfortunately, that would not be covered under the warranty. To further discuss and go over all of your options give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
“I previously purchased the 10' high run-in shelter and loved it. I am in a high wind and snow area. I was concerned it would blow over with the winds or collapse in the snow. The first really strong winds came and I was up and down all night worried about it. It held up just fine. I used augers on every leg. Next came the snow and once again I was up and down all night but it did great. I was so impressed with it, I bought a second one, the 8' shelter. I am very happy with both of them. The horses had no problem going in the shelter. As we installed, they walked through and were very curious. When finished, I fed inside and they were fine going right in.”
“the lack of instructions "suck" you got different size bolts, pipes and other pieces, you have to sort out all the pieces then use a lot of common sense, once you got all that it's just repeating each step, but note the first two arches are the key pieces with the 3 different size pipes and angle pieces, the tarp is a guessing game on how tight it should be, me first I let it lose then next day over tighten it for about an hour then I loosened the lower pipes and let it find it own relaxed position and then set the ratchet pieces till it felt about right, the screw down anchors, again common sense to use the only holes left and put the cables on after you got the tarp is in place it's just easier and the little rubber pieces is for the end on the bolts so the horse doesn't get hurt. With all that said I like it and at the farm we are at there will soon be a 2nd one, with more to follow, after all the first one was the hardest, now that I know how to do it and save time the rest will be easy. Jim from Herbertsville NJ”
“I purchased a run in shelter 10 years ago and used it for equipment and hay storage. It was a great investment. It has stood up to the elements and hurricane Sandy!! Sadly I need a replacement cover and an end leg because our horse thought it was a hay buffet.”
We are happy to hear you like your shelter! We are sorry to hear that you had no instructions included and we have emailed them to you directly. Thank you for your feedback!,Customer Service,ShelterLogic Customer Care
