“First of all the Instructions are not up to par. Most important is that the pipes would not fit together, the inside of all the holes on one side of the pipes had to be deburred by hand which added more work than necessary. When they were drilled only the outside of the exit holes on the exterior of the pipes were deburred at the factory.”
Hello,
We are awfully sorry that you received damaged parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, part numbers and quantity. We will place your order and send you a confirmation email within 48 business hours. We are also available 7 days a week at 1-800-932-9344. Thank you ,Customer Service,DaniL
“I liked this thing at first. It took a few hours and three people to put it together but once it was up it looked pretty good. Then the winds came. It's only been up for maybe 3 months and we had some pretty high winds last night and one whole side buckled in on itself. I am extremely disappointed especially since close to a grand is now sitting mangled in my pasture.”
Hello, We are very sorry to see this happened. Based on the photos it appears you had extremely high winds. We would be happy to discuss this further with you and see what we can do to help. Please call us at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
