“We bought this from Family Center in Harrisonville, MO. The cover doesn't reach across the entire frame, there were parts missing and the directions were not easy to understand. I would not buy again.”
Hello,
We are very sorry to see you had a negative experience. We strive to provide a quality product and can assure you that this is not a common occurrence. Please give us a call so we may collect more information and provide a solution. We are available 7 days a week at 1-800-932-9344. , Customer Service
“I bought this to provide a shelter for my daughter’s mare. The first month had a thunderstorm and ripped the cover. I did t feel like it was even a particularly bad storm. We put a shade tarp over the arch and it worked okay but I would not recommend for even the slightest wind.”
Hello Shannon,
We are very sorry to hear about this! This shelter includes a temporary cover which can be removed when adverse weather is forecast. We do offer Heavy-Duty and Ultra-Duty covers for this frame as well. To discuss your options in more detail feel free to start a live chat or give us a call at 1-800-932-9344.
Thank you , Customer Service
“I've had my first on up for about a year now in the brutal conditions in south Texas, where the seasonal changes are extreme, the UV sun effects can be brutal, & the wind off the Gulf is often high - but this shelter has so far held up through it all... The canopy is 100% still intact, & it doesn't move in the wind.
My only complaint is that the frame is started to show rust around the joints & welds after only about 6 months down here... I wish I would have sprayed them with something like flexseal before putting up on our fence/panel rails. But I still liked it enough to buy another. I may buy 2 more soon. Its a great way to provide an easily portable sun/rain shelter for your animals or equipment, without having to shell out a few grand for an all-steel permanent carport style building - that is not easily movable or portable. I particularly like the portability aspect of these units. It only takes 2 people to carry this thing around assembled, & my husband waa even able to put the second shelter we bought all up by himself!
I also just wish you could either provide something like a double canopy that would fit over 2 frames put together, so I could park my truck &/or trailer under 2 without having to worry about a rain gap - or even better, some type of canopy accessory to join 2 seperate shelters without having a gap for rain to get through.
steel”
We're happy you're happy! We appreciate your feedback and will be using this proactively. If you are still within your one year warranty period we would suggest to file a claim and give us the opportunity to provide a solution. Thank you for taking the time to share your thoughts and for continuing to choose Shelterlogic!, Customer Service
“I purchased this for a temporary shelter until our barn is completed. It is very nice and will be used as the backhoe shelter once it's animal shelter are no longer needed. Buy it, you won't be sorry! Holds up to wind and let's the air flow nicely for shade.”
We are glad to see that you are pleased with your Corral Shelter! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Customer Service Specialist
