“I have a horse that ripped the cover. Once there was one rip the cover shredded. Great intertwinement for the horse. Having trouble just ordering a new cover.”
“Worked for my project just the box did not weather delivery and three pieces where missing from one box. I had to use some stuff around the house to put it together.”
Hello,
We are glad to see you are satisfied with your overall purchase. Please send us an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email within 24 business hours. We are also available 7 days a week at 1-800-932-9344.
Thank you ,Customer Service,Debora
“Purchased this yesterday afternoon. Took about two hours to assemble by myself. Had one small problem. One of the bottom pipes didn't line up. It leans in instead of pointing up determined that the hole was drilled wrong. I put the tarp on while it was on the ground then put the whole assembly up onto the corral panels. Made it really easy to work with. The only help I needed was to lift finished unit into place.”
“I purchased this for my horse just put it up 4 days ago and already the wind ripped it sadly and there wasn't even a storm or any abnormally high winds. The tarp is not very durable. Putting it together and getting it up was very easy and it would have been worth it if the tarp would have been better.”
Hello,
We are so sorry to hear that happened. We will have a customer service representative reach out to you via email to gather some information so we are able to help you resolve this issue.
Thank you,Customer Service,DaniL
“Bought this to put on a 12 x 12 cement pad for our horses in a very wet area. It was put up by my husband with no problems and is sturdy and very functional”
“I was able to put the shelter together alone and only needed one other person's help set it up onto the panels. The tarp appears to be sturdy enough to withstand rough weather, but the winter weather over the next few months will show if it holds up as promised. The only part I did not like at all was the rope. It is cheap and started unraveling once I began to weave it through the loops. I had to stop several times to heat and seal the ends.”
“The website says it fits "Most Corrals". But it does not work on PowerRiver corrals, with loop ends, which are a very popular design. I spent several hours setting up the corral, building the shelter and when attempting to install it on the corral, it did not work. Attached are the pictures. The rains are coming and I wanted to keep my horse dry, so it is an urgent issue. I called Wed evening, and got a run around and excuses from the service rep. He said I would be called tomorrow by the manager, but no avail. I am desperately trying to find a solution, and have considered welding, cutting or other brackets but no luck. And no solution from ShelterLogic.”
Hello,
We are so sorry to see this. We will be happy to work with you for a solution. We do know one of our Customer Service Representatives will be reaching out to you regarding this. We should have a resolution for you which will be discussed. If you have any further questions please email to reviews@shelterlogic.com. Thank you,Customer Service,DaniL
