Hello Sheila,
Thank you so much for the 5-star rating of ShelterLogic Garage, 14 ft x 32 ft x 12 ft, Round, Gray! We are glad to hear that the product was exactly what you needed and that it was easy to assemble. We appreciate your feedback!
“This is the second shelter we've purchased. They stand up to the sun very well. As long as you by the thicker version. We also had a second zipper door which helps in the summer with ventilation and temperature control. Surprisingly in the winter the gray actually heats up decently.”
Thank you so much, TJ, for your 5-star rating of the ShelterLogic Garage! We are so glad to hear that our shelter stands up to the sun and that you are happy with its versatility -- the thicker version and second zipper door help with ventilation and temperature control and even with heating in the winter!
“Customer service is excellent. Original review I couldn’t slide the pipes through the sleeves. We didn’t put the end panels correctly on the poles. Wish we would have called for assistance. Customer service replied to my review and explained what we did wrong. Learn something new everyday. Will be much easier in the future. Thank you.”
Hello Laurie,
We are very happy to see that you are pleased with our service and Shelter unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Finding it impossible to put the poles through the sleeves. Way too tight. Tried to lubricate the pipes. But sleeves way too small. Any recommendations. And holes in the front and back doors are really big. Going to have to use duct tape so the snow doesn’t get in.”
Hello Laurie,
We are sorry you had trouble assembling your shed. Please note that the end panels wrap around the frame. The cross/circle mark on the instruction manual means the pipes do not go in the pocket sleeves. You will only wrap the end panel around the frame and tighten it down with the ratchets. Please review pages 11 on your manual. If you need assistance with the assembly, please do not hesitate to reach out to us. We are available for assembly support 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“The instructions were not clear and there were missing pieces, the cover has a large rip after opening the box, we had to drill holes in order to put other poles together. I felt like they gave me a bad missing parts unit. Did not return because I paid a lot of money for shipping. Had I known, I would not have bought it.”
Hello,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to modify/re-drill any parts provided in your package. Please reach out to us with your model number, the defective part numbers, and pictures so we can further review and get those parts replaced for you. We are available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us at 1-800-560-8383 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our product!
