“I bought this in late summer early fall of 2016. By early summer 2017 small tears were starting where cover meets poles in some areas. Patched these areas to prevent further tearing to no avail. Now February 2018 cover is just tearing all over. always kept the snow off so that isn't the reason. Fabric is just to cheap and maybe not UV rated. It seems for what these cost they should last longer than a year and a half. Should have put the money towards a wood structure. Replacement cover is to expensive and time consuming to replace every year or year and a half. Poor quality even for a temporary shelter.”
Hello,
We are very sorry to see your cover did not last as long as you had hoped. Fabric life is affected by application, location and the physical elements the shelter is exposed to. This model does have a one year warranty, within that warranty period we would have been able to replace your cover at no cost. Our covers are UV treated inside, outside and in between and we also offer upgraded covers which have significantly longer life expectancies and warranties. To discuss this in more detail please give us a call to 1-800-932-9344.
Thank you ,Customer Service,Debora
“The covering is so weak that a good wind ripped it to pieces. As I pulled on some to try and adjust it, my fingers went right through it like it was paper. And I only had it up for a yr. so not happy.”
Hello,
We are very sorry to hear that your cover did not hold up to the wind. This unit does include a one year warranty and if you are still within that time frame we suggest filing a claim and having the warranty department review it. We also offer upgraded covers with much longer life expectancies and warranties. For more details feel free to give us a call at 1-800-932-9344.
Thank you,Customer Service,Debora
“I WASTED $400!!! SO COMPLICATED TO INSTALL!!! DIRECTIONS ARE GOOD FOR NOTHING JUST PICTURES. PRODUCT IS GOOD BUT THE ASSEMBLY IS THE PROBLEM. SHELTERLOGIC SHOULD HAVE THEIR OWNER ASSEMBLERS OR HAVE A THIRD PARTY ASSEMBLE THEM JUST HORRIBLE!!!”
Hello Troy,
We are very sorry to see that you had trouble with the assembly process. We are constantly updating our manuals and will be using this feedback proactively. We are available 7 days a week for assembly support and troubleshooting at 1-800-932-9344. Sorry for the inconvenience, hope you are enjoying your finished product!
Thank you ,Customer Service,Debora
“Cover material is low quality. This now is rotting in less than a year. I will have to replace. This company should be ashamed to provide such poor quality product. This is my first and last purchase of ShelterLogic product.”
“Bought two of these shelters a year and a half ago and I've been both very happy and very disappointed in their performance. One of the two has worked pretty well, in spite of the numerous pinholes that it came with (which ShelterLogic claims are normal).”
“I bought this product in Oct 2015. It made it through the first winter with minor tears. I patched them up with gorilla tape. Last winter, the tears got bigger. I took down the entire cover to repair. While I was putting it back up, it was tearing more. The material doesn't last long at all. Doesn't hold up to changing weather conditions of Maine.”
Hello Ron,
Fabric life is affected by application, location and the physical elements the shelter is exposed to. We offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. For more information feel free to give us a call at 1-800-932-9344. , Customer Service
