“Bought this 2 years ago. I live in upstate ny and had snow the first year and it bent the center 3 roof pipes then during the summer i noticed the roof had a slight tear which i repaired. Then in november we got a few inches of snow and total collapse. If your buying a shelter buy the barn shape with the upgraded fly because the standard will fail and they know it that is why they only give you a 1 year limited warranty”
Hello, I'm sorry that you've had issues with this unit. The peak shaped units do require a higher maintenance when it comes to snow. The fabric life varies based on application, location and the physical elements. We would love to discuss this further with you and find a solution. Please give us a call at 1800-932-9344 and mention your review. Thank you!,Customer Service,Ana
“All of the nuts back themselves off. You will want to add locktite or replace with locknuts. The cover had holes at stress points just after 1 year. They sent me a 4" patch which wouldn't patch a single hole, let alone the lot of them. It's now 25 months old and the cover has shredded in a 20mph wind storm.”
Hello, We are sorry to hear you are not happy with your shelter. The fabric life span can vary based on many factors. If your cover is failing in many places, we would recommend replacing it at that time to avoid any further damage to your shelter. We would be happy to discuss this further with you and find a resolution for you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
“I was hoping to get a lot more life out of the carport. It seems to be ripping on the edges where the bars are. My father purchased one the same time I did and is having the same problem. We both need replacement covers already it's been almost 2 years.”
“All of the nuts back themselves off. You will want to add locktite or replace with locknuts. The cover had holes at stress points just after 1 year. They sent me a 4" patch which wouldn't patch a single hole, let alone the lot of them. It's now 25 months old and the cover has shredded in a 20mph wind storm. Also, I bought their most expensive anchors and over half of them failed on installation. The crimps on the cables gave out. Finally, the bar that they give you to set the anchors in lasts about 1 anchor and then you're SOL.”
“Purchased Oct. 2014, did not assemble until Aug. 2015, currently the cover is tearing and splitting at each pole. Structure tubing is sound and holds up well. I have a request in for a replacement and / or upgrade cover, the price is what you get? I wish it would have lasted longer.”
Hello, We are sorry to hear are not satisfied with your shelter. Fabric life can vary based on location, application and the physical elements it is exposed to. We would be happy to discuss different options for a replacement cover. Please give us a call at 1800-932-9344. Thank you, Customer Service
“We just set this up and it took my husband about 8 hours with my help. When we started with the tarp we noticed that the back door had a hole already patched!! So basically they jus have torn a hole in the tarp while making it and just patched it.
After a week of this being up we are questioning if we should leave it up during the winter but since we paid about 330 and took us all day we decided not to put anything of value in it and when it flies away (because it looks like it's going to) we will let it go and NEVER buy it again.
Waste of money unless you just need it for a dew months during the summer or if you don't mind worrying every time a strong wind comes up.”
Hello, We are sorry to hear you are not satisfied with your purchase and would like the opportunity to make this right. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you , Customer Service
